At Funkita, we’re as committed to your satisfaction as we are to creating high-performance swimwear. If your gear doesn’t fit like a second skin or meet your competition standards, we’ll make it right.

Key Points:

  • 15-day return window from delivery date
  • Original condition required – tags attached, unworn, unwashed
  • Tech suits (for hygiene reasons) and swim caps are final sale
  • Return shipping costs are the customer’s responsibility

Our Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Body:
Hello Funkita Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) for return: [Product Name, Size, Color]
Reason: [Fit/Quality/Other]
Preference: [Refund/Exchange for Size XX]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Wait for Approval

Our team will respond within 2 business days with:

  • Return authorization
  • Shipping instructions
  • Return address (2139 Ashmor Drive, Brunson, US 29911)

Step 3: Ship Your Return

Package your item securely with:

  • Original tags attached
  • Original packaging if possible
  • Include a copy of your order confirmation

We recommend using a trackable shipping method as we cannot be responsible for lost returns.

Step 4: Processing

Once received at our facility:

  • Allow 3-5 business days for inspection
  • We’ll email you confirmation when processed

Refund Information

Approved refunds will be processed to your original payment method within:

  • Credit cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping for the replacement item.

Non-Returnable Items

For hygiene and competition integrity, these items cannot be returned:

  • Tech Suits (both “Tech Suit” and “Tech Suits” categories)
  • Swim Caps
  • Swim Secure ❣️ (personal safety items)

Please choose these competition essentials carefully. Contact us for sizing advice before purchasing.

International Returns

For our global customers (excluding some Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Include all customs documentation marked as “Returned Goods”
  • Refunds will be in USD and may vary slightly due to exchange rates

Need Help With Your Return?

Our customer service team is ready to assist with any return questions. Contact us at [email protected] and we’ll respond faster than a 50m freestyle!

Last updated: [Insert Date]