At Funkita, we’re dedicated to getting your high-performance swimwear to you quickly and ensuring you’re completely satisfied with your purchase. Below you’ll find all the details about our shipping options and return process.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination and customs processing.

International Shipping

We ship worldwide (excluding some Asian and remote regions). International customers are responsible for any customs duties or taxes that may apply.

Returns & Exchanges

Key Return Policy Points

  • 15-day return window from delivery date
  • Items must be in original condition with tags attached, unworn, and unwashed
  • Customer is responsible for return shipping costs
  • Original shipping fees are non-refundable

Non-Returnable Items

For hygiene and competition integrity, these items cannot be returned or exchanged:

  • Tech Suits (including both “Tech Suit” and “Tech Suits” categories)
  • Swim Caps
  • Swim Secure ❣️ (personal safety items)

Please choose these competition essentials carefully. Contact us for sizing advice before purchasing.

Our Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Hello Funkita Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) for return: [Product Name, Size, Color]
Reason: [Fit/Quality/Other]
Preference: [Refund/Exchange for Size XX]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Wait for Approval

Our team will respond within 2 business days with:

  • Return authorization
  • Shipping instructions
  • Return address: 2139 Ashmor Drive, Brunson, US 29911

Step 3: Ship Your Return

Package your item securely with:

  • Original tags attached
  • Original packaging if possible
  • A copy of your order confirmation

We recommend using a trackable shipping method as we cannot be responsible for lost returns.

Step 4: Processing

Once received at our facility:

  • Allow 3-5 business days for inspection
  • We’ll email you confirmation when processed

Refund Information

Approved refunds will be processed to your original payment method within:

  • Credit cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: For exchanges, we’ll cover standard shipping for the replacement item.

International Returns

For our global customers:

  • Return shipping costs are the customer’s responsibility
  • Include all customs documentation marked as “Returned Goods”
  • Refunds will be in USD and may vary slightly due to exchange rates

Need Help With Your Return?

Our customer service team is ready to assist with any return questions. Contact us at [email protected] and we’ll respond faster than a 50m freestyle!

Last updated: [Insert Date]